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Patient Rights

Update: 30.05.2019

1. RIGHT OF USING THE SERVICES:

Each individual applying to medical institutions is entitled to benefit from all existing diagnosis, treatment and rehabilitation opportunities at the maximum level irrespective of their physical, intellectual and social characteristics. Patients have the right to choose and, at any phase of their treatment, replace their doctors and medical institutions.

2. RIGHT OF BEING RESPECTED:

Patients are entitled to get their analyzes conducted, learn about diagnosis and receive treatment in a polite, kind, compassionate and smiling-face environment, with all their individual respect being protected in all circumstances at all times.

3. RIGHT OF PRIVACY:

Patients are entitled to speak with the individuals that are not officially affiliated with the hospital or that are officially affiliated with the hospital, but not directly related to their treatment, including visitors or to refuse seeing these individuals. Patients are entitled to ask for the provision of an environment that ensures sufficient visual and audial privacy during the phases of examination and meeting with their physicians.

4. RIGHT OF KNOWING THE IDENTITY:

Patients are entitled to know the identity and professional responsibilities of all authorized officers that are in relationship with them in hospitals.

5. RIGHT OF INFORMATION:

Patients are entitled to, personally or through their legal successors, obtain full and new information regarding all processes of the diagnosis and treatment and the possible progress of the disease as well as access to and receipt of a copy of all medical documentation regarding themselves.

6. RIGHT OF COMMUNICATION:

To the extent that they can supply and pay for the associated costs, patients who do not speak the officially-spoken language are entitled to ask for a translator for the purpose of communication.

7. SEEKING FOR CONSENT OF PATIENTS:

Except for the medical and legal requirements; patients are entitled to participate in the decisions to be made in relation with their treatment, after being informed as much as possible regarding the risks of death or serious side effects risks and problems as well as the chance of success for the disease. If patients exercise this right, they are deemed as agreed to and accepted the routine procedures to be conducted. The participation of patients in trainings and researches is based upon their willingness.

8. RIGHT OF CONSULTATION:

Upon the request of patients and acceptance of them to make additional payment; the treatment suggested as a result of consultation with another specialist is provided by the personnel of the medical institution where the patient stays, in case full agreement is reached with the doctor of the hospital.

9. RIGHT OF REFUSAL OF THE PLANNED TREATMENT:

Patients are entitled to refuse the planned treatment. Necessary information is provided by doctors in connection with the consequences of the refusal of the planned treatment, and a written document regarding full agreement is received from patients.

If patients refuse the treatment based on such document, their relationship with the hospital is terminated. If the patients who have previously rejected the treatment make an application to the same hospital, they are entitled to receive the necessary medical care and treatment.

The personnel working in the relevant hospital may not reproach or allude regarding the previous refusal of the patients.

10. ANALYSIS AND TREATMENT COSTS:

Patients are entitled to request a clear and detailed bill that they will pay in return of the service provided by the hospital.

11. RIGHT OF RECEIVING SOCIAL AND PSYCHOLOGICAL SUPPORT:

Unless patients are taken into diagnosis or treatment procedures, they are entitled to use their particular clothes, use their relevant symbols and practice their faith, receive social and psychological support, have an attendant and admit visitors.

12. COMPLAINTS OF PATIENTS:

Patients are entitled to notify their complaints and have the complaints mechanism initiated, reviewed and finalized and informed about the results of the procedure. In accordance with the Law no 6023, patients are entitled to, first of all, inform the administrative officer of the hospital or ‘‘Scientific Ethics Board’’ of the hospital about their complaints regarding the right of patients, provided that they reserve their rights to make an application to the relevant professional unions and courts. Patients are entitled to apply to courts for their legal rights.

13. RULES AND APPLICATIONS OF MEDICAL INSTITUTIONS:

Patients are entitled to ask for information about the hospital rules and applications to be applied to them. Patients are also entitled to ask for the correction of untrue disease and treatment procedure data existing in the medical records of the hospital.

14. RIGHT OF USING RELIGIOUS SERVICES:

If the associated costs are paid and supplied, the legally-authorized representative of the patient in agony is entitled to bring a religious officer to preach and pray for the patient in accordance with the religious needs of the patient.

15. RIGHT OF KNOWING AND CHOOSING MEDICAL PERSONNEL:

Patients are entitled to freely choose the personnel that will provide medical services to them, change the doctor that deals with their treatment and ask for consultation from another doctor, provided that the procedure determined by the legislation is complied with. If the rights of choosing the personnel, changing the doctor and asking for consultation are exercised, the price difference determined in the legislation is paid by the patients that exercise such rights.