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Çorlu Vatan Hospital

Çorlu Vatan Telefon

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Patient and Visitor Guide

Update: 08.07.2019

AMBULATORY PATIENT INFORMATION GUIDE

  • Dear Patients and patient relatives, the following information guide is intended to provide you with essential information you may need and convenience from your first application until you leave the hospital.

  • Our hospital serves according to the appointment system. You may get your medical examination and control appointments by calling our call center service that is 0282 673 7373 which is working continuously for 24 hours or you may get an e-appointment from our website, www.corluvatan.com
  • Our hospital provides polyclinic services between 09:00-18:00 on weekdays and 09:00-14:00 on Saturdays. Our emergency room is available 24 hours a day, 7 days a week with emergency doctor staff to respond to your all kinds of health needs on time.
  • Application procedures to policlinics of our hospital; registration is done at pay desk unit. Each policlinic’s pay desk is on the floor where related polyclinic is located. By submitting your ID card to the pay desk officer, in accordance with the SGK legislation, taken finger record, you can make your registration with/without appointment.
  • In our hospital polyclinics, Emergency cases, disabled people, pregnant women, older than 65 years, children under 7 years of age, widows and Orphans of Martyrs of War and Duty, war wounded people are given priority in their process.
  • For patients who want to hide their names during treatment, information confidentiality procedure is applied in our hospital. As long as you forward this situation to the registration officer or the doctor, necessary processes will be performed in accordance with the procedures.
  • At the time of registration, your appointment time and your waiting time are written on the medical examination barcode. Please pay attention to the appointment hours. Please come to your appointment 15 minutes before and make your registration.
  • Appointment hours may be extended in case of an emergency or according to the special condition of the patient inside.
  • During our examination, our secretaries are not in the polyclinics for patient privacy. Our secretaries will accompany you in accordance with your request and approval.
  • Your doctor will ensure that your laboratory and radiology examinations which are required after the examination are checked through the system. Laboratory and Radiology Units are on the -1th floor. Before performing your imaging and medical examination, get your examination entry done in the registration unit which is on the same floor and take your barcodes. The barcodes you receive have your transaction sequence number. Your time of getting results is; you can learn from the dashboards in the registration unit or from our staff.
  • When your results are prepared, an information message will be sent to your mobile phones. You can also find out your examination results by entering your T.C ID number and patient file number by entering the E-result section at www.corluvatan.com and receive your documents.
  • In terms of patient privacy and data security, the patient is given the result of presentation by the patient himself or by his / her mother / father under the age of 18.
  • When your examination results are ready, talk to your doctor to arrange your treatment and to prepare a prescription. In the result of the prescription created by your doctor, -prescription tracking number will be sent to your phone via to a text message. You may get your medication from the pharmacy with the tracking number. If your treatment continues as inpatient, filled an informed consent form by a policlinic secretary, you will be redirected to inpatient/outpatient unit for your transactions.
  • The examination period in our hospital is 10 days, including the day of your examination you come.
  • In our hospital, patients with disabilities and elderly patients have the priority to receive services and there are physical arrangements. On the inpatient floors, we have patient rooms for the use of disabled people and toilets throughout the hospital. Our elevators have numbering which can be read by the visually impaired. In addition, patients welcoming and referral staff facilitate to get service by accompanying disabled and elderly patients. Parking spaces for disabled people are available in the parking lot.
  • There is a wireless internet system in our hospital so that patients and their relatives can use it. You can get information from our hostesses at help desk.
  • Our Cafeteria is open between 08.00 and 23.00 on weekdays and between 09.00 and 20.00 at the weekends.
  • The prayer room is available on the floor -1 for our patients and their relatives.
  • Our hospital applies Patient Rights and Rules. You can get more information about Patient Rights and Rules on the notice boards available within the hospital.
  • To enable us to provide you with better services, your requests, opinions and suggestions are important for us. The authorized officer of our patient communication department will take the necessary steps to fulfill your needs as soon as possible.

You can notify your requests, suggestions and opinions by:

  • Personally talking to the authorized officer at our Hospital Communication/Social Services department on the ground floor of our hospital,
  • sending e-mail to international@corluvatan.com,
  • using the Contact Section at our website,
  • completing the brief survey sent to your mobile phone,

GENERAL INTENSIVE CARE VISITORS GUIDE

  • Dear Patient Relatives; your patients are valuable for us. Each of the patients that receive treatment at the Intensive Care Unit needs special care and protection. We kindly ask you to cooperate with us and expect you to fully comply with all measures taken by us to avoid occurrence of any factors that might endanger the health of patients.
  • The visiting times for the patients that receive treatment at the Intensive Care Unit are between 11:00 and 12:00 every day. The visiting times could be changed by the doctor in charge of the intensive care unit depending upon the intensive care circumstances.
  • In our hospital, General Intensive Care units are located on the floors -1 and -2. You can consult the Information Desk to know the Intensive Care Unit where your patient receives treatment.
  • Due to the special condition of the patients receiving treatment at the Intensive Care unit; only the first degree relatives (mother, father, spouse and siblings) are allowed to visit the patient at the times designated by the hospital management with the permission of the intensive care unit’s physician, and children visitors are not accepted. 
  • The relatives of the patients are informed by the physician in charge of the intensive care unit in the patient information room on the floor -2 between 11.00 and 12.00 every day. No information is provided to the people that are not relatives of the patient legally due to patient confidentiality.
  • After informing the relatives, only one relative of the patient is taken into the patient’s room. The other relatives of the patient can view the patient through the cameras installed in the information room.
  • Only one relative of the patient is taken into the patient’s room on Sundays and official and administrative holidays. No camera viewing is carried out.
  • When you enter the patient’s room, PLEASE wear the protective apron, mask, shoe cover and medical cap at the entrance. Apply hand antiseptics to your hands.
  • You can visit your patient for 5 minutes under the supervision of the nurse in the intensive care unit. However, you might have to leave earlier from the intensive care unit due to emergency.
  • You can get information from the nurse in charge of the intensive care unit about the needs of the patient and get information from the physician of the hospital about the medical condition of the patient.
  • There is no need for the relatives of the patient to wait in the hospital continuously. In case of need or emergency, the relatives of the patient will be contacted by telephone.
  • Do not wait at the entrance of the intensive care unit prior to and after visiting the patient.
  • In terms of the health of your patient, do not demonstrate behaviors that reflect your emotional condition during the visit (crying, shouting etc.), do not speak loudly and do not allow the patient to speak on the phone if he/she is conscious, do not take photos of your patient and intensive care unit, do not touch your patient and do not sit on patient beds.
  • At the end of each visit, wash your hands, remove your protective equipment, leave them in the dustbin at the exit and wash your hands by using hand antiseptics.
  • Foods and beverages etc. are never accepted into the General Intensive Care Unit.
  • We thank you for your cooperation regarding these measures which we take by considering the health of your patient and you.

NEONATAL INTENSIVE CARE VISITORS GUIDE

  • Dear Patient Relatives; your patients are valuable for us. Each of the patients that receive treatment at the Neonatal Intensive Care Unit needs special care and protection. We kindly ask you to cooperate with us and expect you to fully comply with all measures taken by us to avoid occurrence of any factors that might endanger the health of patients.
  • The visiting times for the patients that receive treatment at the Neonatal Intensive Care Unit are between 13:00 and 14:00 and between 20:00 and 21:00 every day.
  • You can visit your patient for 5 to 10 minutes under the supervision of the nurse in the intensive care unit. However, you might have to leave earlier from the intensive care unit due to emergency.
  • If the Intensive Care Unit is not appropriate, the visiting times could be changed within that day.
  • The mothers and fathers of the patients that are followed up at the Neonatal Intensive Care Unit are informed by the physician in charge of the intensive care unit in the intensive care waiting room or in doctor’s room between 13.00 and 14.00 every day and as and when required.
  • You can get information from the nurse in charge of the intensive care unit and the nurse of the patient about the needs of the patient and get information from the physician of the hospital about the medical condition of the patient.
  • Due to the special condition of the patients receiving treatment at the Neonatal Intensive Care unit; only the FATHER and MOTHER of the patient are allowed to visit the patient at the times designated by the hospital management with the permission of the intensive care unit’s physician, and children visitors are not accepted. 
  • Those that have fever, nasal flow, diarrhea, bleeding and infectious dermatitis are not allowed to visit the patient.
  • There is no need for the relatives of the patient to wait in the hospital continuously. In case of need or emergency, the relatives of the patient will be contacted by telephone.
  • You will be taken into the room where your patient receives treatment as accompanied by personnel. When you enter the room, please wear the protective apron, mask and medical cap at the entrance. Take your shoes off and wear one of the sterile area slippers. Wash your hands or apply hand antiseptics to your hands.
  • Put your phones on mute mood when you enter the room. You are allowed to take the photos of your baby (with flash function off). However, you are not allowed to take the photos of the intensive care unit.
  • Due to infection risks, do not touch the incubators. Do not speak loudly during the visits.
  • At the end of each visit, wash your hands, remove your protective equipment, leave them in the dustbin at the exit and wash your hands by using hand antiseptics.
  • We thank you for your cooperation regarding these measures which we take by considering the health of your patient and you.

INFORMATION FOR YOUR ATTENDANT

  • We kindly ask you to comply with our hospital rules to ensure a quiet and comfortable environment during your presence in our hospital.
  • Attendants are required to wear their attendance cards allocated to them during the time when they attend the patient.
  • It is strictly forbidden to smoke within the hospital.
  • We kindly ask only one person to stay with the patient as an attendant.
  • Please comply with the instructions given by the Clinic nurse and physician for the safety of our patient.
  • The sofas available in our rooms can be converted into bed for our attendants.
  • You can get more information from the ‘room introduction cards’ about the use of the equipment available in our rooms for the comfort and safety of our attendants and patients.
  • Our hospital is equipped by Central Cooling and Heating System. You can adjust the degree through the thermostat installed on the left hand side of the door.
  • When you want to take a bath, you can obtain the shower towel and hair dryer from the floor nurse.
  • You can submit your suggestions, acknowledgements and complaints through our Patient Rights Department as well as the satisfaction assessment surveys available in our rooms and our website.

INFORMATION FOR OUR VISITORS

  • Visiting times: For clinics: 09:00 / 23:00
  • For Adult Intensive Care Units: 11:00 / 12:00 is information and visiting time. These times could be changed or cancelled depending upon the functioning of the Intensive Care Unit. For Neonatal Intensive Care Unit, only fathers and mothers are allowed to visit for 2 times per day between 13:00 and 14:00 and between 20:00 and 21:00 upon ID verification.

To Whom Information is Provided Regarding the Medical Condition of the Patient?

  • If the patient is adult and conscious, information is provided to him/her or his/her first degree relative.
  • If the patient is unconscious, information is provided to his/her first degree relative.
  • If the patient is a child, information is provided to his/her parent.
  • No information is provided to third parties regarding the patient.

Which Patients Should Not Be Visited?

  • Patients receiving treatment in intensive care unit
  • Patients with infectious diseases
  • Patients with impaired immunity system (patients receiving cancer treatment, organ transplantation, receiving steroid treatment)
  • Patients whom the doctor see as inappropriate to visit (For these patients, information is obtained from the doctor at appropriate times)

Who Should Not Visit Patients?

  • Children under the age of 12,
  • Those with fever, cough and similar complaints and contagious infections,
  • Those with any chronical diseases,
  • Those with impaired immunity system.

What Are The Key Points To Be Considered In Terms of Patient Visits?

  • Patient visits should be made during the visiting times.
  • Visits should be kept short. Patient visit should be limited to 10 minutes as much as possible.
  • No more than two visitors should attend the patient.
  • During the visit, visitors should not sit on patient beds.
  • You should absolutely consult the nurse of your patient prior to visit, if you see Patient Isolation Information figures in the Patient’s Room. For these patients, there could be a set of measures required to be taken before visit or restriction could be required to be imposed.
  • Do not touch anywhere beside the patient and in the hospital environment. Do not touch or temper with the relevant treatment materials of the patient such as serum set, oxygen manometer etc. The visitors touching anywhere should immediately wash their hands with hand antiseptics or soap.
  • Do not speak loudly beside the patient.
  • Do not disturb the other patients during the visit.
  • Respect patient confidentiality.
  • It is forbidden to use the fire escape doors and staircases by patients, attendants and visitors beyond their intended purposes.
  • Nobody is allowed to enter any units of the hospital under the influence of alcohol and nobody can drink alcohol within the hospital premises. The individuals who are found to be drunk are reported to the Security Department.
  • Do not make unnecessary and insistent visit requests outside the visit times.
  • The visiting times and rules of the intensive care units of our hospital are different for intensive care units. Such information is provided to the patient relatives at the entrance of the relevant intensive care units.

PATIENTS WITH VISIT RESTRICTIONS

  • For the patients who will not be visited due to the own requests of the patient or due to their medical conditions; ‘‘No Visit’’ sign is placed on the door of patient’s room. This situation should be appropriately explained for the understanding of patient’s visitors.

OUR SERVICE TIMES

  • Çorlu Vatan Hospital provides polyclinic services between 09:00 AM and 18:00 PM every day on weekdays and until 14:00 o’clock on Saturdays based on appointment system.
  • Our emergency service provides services on a 24/7 basis with our emergency medical specialists and doctors on duty in order to meet all your medical needs on time.

WHAT SHOULD YOU BRING FOR HOSPITALIZATION?

  • Our purpose is to ensure that you get to know room, settle down and feel comfortable in the shortest period of time possible. On the day that you come to our hospital, you will be welcomed by our hospitalization consultant.
  • When you come to our hospital, make sure that you bring
  • Your ID Card or driver’s license;
  • Medical records, x-rays or previous analysis results if requested by your doctor as well as the list of all medical-herbal drugs that you take.

YOUR ROOM

  • Upon completion of your hospitalization procedures at our patient admission department, your room will be prepared by our relevant introduction consultant / your nurse.
  • We kindly ask you not to have any foods in your room in terms of infection control and your safety. If you do not have a special diet, you can order foods and beverages to your room from our cafeteria (Extension Telephone Number: 1031)

TELEPHONE

  • There is a special telephone in your room. Those wishing to contact you from outside the hospital can call this number and speak with you directly. The telephone number of your room is written on the telephone.
  • To reach the operator, you can dial ‘‘0’’.

INTERNET

  • In our hospital, we have WI-FI Internet Connection.

CALL CENTER / INTERNET APPOINTMENT SYSTEM

  • You can call our call center operating for 24 hours at the number 0 282 673 7373 and get examination or check-up appointment and get more information about our services.
  • You can access to more information about our departments and get online appointment at our website www.corluvatan.com

TELEVISION

  • You can get help from the floor secretary regarding the use of your television. For the sake of the health and comfort of other patients, we kindly ask you to keep the sound of your television at a level that will not disturb other patients.
  • Channel 1 is our closed circuit broadcast that provides information about the departments of the hospital and treatments of various diseases.

SILENCE

  • The maximum attention that you will pay to creating a silent environment within the hospital will be very useful for the recovery process of our patients. We kindly ask you to keep your mobile phones on mute or off mode within the hospital by considering the pollution of noise caused by mobile phones and the negative impacts of the medical equipment in the hospital.

VENTILATION

  • In our hospital, heating and cooling operation within rooms is provided by the central computer system. Our ventilation system enables to clean the air inside without opening the room windows. Besides, each room is equipped by air-conditioner mechanism that could be adjusted according to the room temperature desired by you. You can adjust the heat temperature by using the adjustment buttons as you wish. Heat temperature takes place within 20 minutes according to the functioning of the system. To use the adjustment buttons in the room, you can ask for help from our Floor Patient Consultants.

TECHNICAL SERVICE

  • Our technical service operates during the working hours to resolve all equipment problems that occur in your room (TV, sofa, cupboard, bed etc.). To use technical services, you can apply to your nurse.

PATIENT RELATIONSHIPS OFFICER

  • The purpose of our Patient Relationships Officer is to provide you with better services. Your opinions and suggestions are important for us. Our patient relationships officer will try to take necessary actions in line with your opinions and suggestions as soon as possible. Please share your opinions and suggestions with us (Extension Telephone Number: 2029-1053)

VISITS BY PHYSICIAN

  • During the period of time that you stay at our hospital, our physician will make visits for two times per day, one visit in the morning and one visit in the evening.

NURSE SERVICES

  • If you need any help regarding nurse services, please contact your floor service nurse.
  • 2nd Floor Nurse Counter: 1223 - 1227
  • 3rd Floor Nurse Counter: 1322 – 1323

NURSE CALL SYSTEM

  • Our nurses will always provide support to you when you need help. You can use the ‘‘nurse call system’’ on your bedside and in your bathroom to get assistance from our nurses in the shortest period of time. During the discharge process, your nurse will provide you with information regarding your home care process. Therefore, please do not leave your room without the knowledge of the nurse that is in charge of you.

FLOOR/CLEANING SERVICES

  • Our floor cleaners will regularly clean inside and around your room every day.

CATERING

  • Our breakfast and catering services are provided by our catering employees under the control of dietitian.
  • Meal Times:
  • Breakfast              : 06:30-07-30
  • Lunch                   : 12:00-13:00
  • Dinner                  : 17:00-18:00
  • We kindly ask you not to bring foods and beverages to the hospital from outside and please demonstrate sensitivity not to accept any foods and beverages from outside in order to protect your health.

CAFETERIA

  • Our cafeteria and room service are at your disposal (Extension Telephone Number: 1031)

SMOKING

  • According to laws, smoking is forbidden in our hospital.

PRAYER ROOM

  • We pay attention to fulfill all religious, emotional and cultural demands and wishes of you and your relatives. Our prayer room is located on the floor -1.

PAYMENTS

  • Our patient consultants are knowledgeable about the costs of services that you will receive at our hospital. Please make sure that you understand the amount and scope that you will pay for prior to receiving the service. For long-term hospitalization, advance payment is requested to deduct it from your final invoice for your treatment costs. (Extension Telephone Number: 2029-1053)

ATTENDANT

  • In our hospital, only 1 attendant is allowed in terms of the health of you and other patients. The visitor in your room as of 23:00 o’clock will be accepted as your attendant. We have an attendant menu for your relative that will accompany you.

VISITING TIMES

  • Visiting times are between 09:00 and 23:00 every day. In exceptional cases (intensive care), please contact your doctor/nurses. Visiting times could be different in certain departments. In this case, you can get information from our consultant (Extension Telephone Number: 1020)

FOR YOUR HEALTH AND SAFETY

  • For us, your safety is as important as your health. The fact that you know your own treatment plan and participate in your treatment will ensure that you leave our hospital in a faster and safer way.

YOUR MEDICINES

  • Please inform your doctor and nurse about all medicines that you take and bring with you for hospitalization and deliver your medicines to them. In terms of your safety, the medicines that you take are required to be approved by the doctor and pharmacist.

These medicines include prescription and non-prescription medicines (such as Aspirin or cough syrups etc.), vitamins and herbal products.

If you have a known allergic reaction (food and/or beverages), inform your doctor or nurse absolutely. It is very important that you know the names of the medicines that you take and the purposes of taking those medicines. Please follow up the medicines that you take during your hospitalization.

YOUR PARTICIPATION IN TREATMENT AND CARE PLAN

  • It is very important that you participate in your own treatment plan and know what and why is done. Therefore:
  • Speak with your nurse and doctor about your treatment & care plan,
  • Make sure that you understand your treatment and do not refrain from asking if there is anything that you do not understand.
  • If you will have a medical surgery, get information about the operation from your doctor.
  • If you have pains, speak with your nurse and doctor.

WASHING HANDS AND PROTECTION AGAINST INFECTIONS

  • Washing hands properly is the most significant practice for protection against infections. Therefore, there is a hand washing unit in all patient care areas and patient rooms within our hospital so that everyone can wash their hands.
  • Wash your hands with water and soap for 15 seconds:
  • Before and after using the toilet,
  • After touching the dirty items,
  • Before and after eating,
  • Before and after touching the wound dressing areas,
  • Before and after entering and exiting from the patient’s room.
  • The medical team is obliged to wash their hands before conducing any procedure on you. Do not refrain from reminding them, if necessary.
  • If there is any drain, needle, tube, dressing on any part of your body for treatment purposes, make sure that they remain clean and dry. If there is any redness, pain or leak in such parts or if your wound dressing area gets wet or deteriorated, inform your nurse/doctor absolutely.
  • Use of mask, gloves, aprons or even visitor restriction could be necessary to protect the other patients and personnel in the hospital according to the type of infection. In such cases, your doctor and nurse will inform you about the measures to be taken.

LOST AND/OR FOUND ITEMS

  • There are security guards at the main entrance/exit and emergency entrance/exit gates of our hospital. In case of lost and/or found items, please contact the security.

SECURITY

  • The security officers of our hospital provide services during 24 hours in order to ensure your comfort and peace of mind. Our security officers that are present at the working points across our hospital are responsible for preventing the access of strangers to patient floors, ensuring the compliance with patient visiting times, preventing any unnecessary disturbance within the hospital and ensuring the comfort and peace of mind of all patients and personnel in the hospital. (Extension Telephone Number: 2027)

CARPARK SERVICES

  • During your hospitalization; you, your family or attendant can benefit from the carpark services of our hospital as free of charge. You can park your car for a short period of time in front of the main entrance and emergency service gates for the purpose of dropping off and picking up patients.

AMBULANCE

  • You can contact our ambulance service by calling the telephone number (0282) 653 51 51 during 24 hours. If you would like to use ambulance service at the time of discharge from the hospital, you can consult your nurse and the personnel that deals with your discharge procedures.

EMERGENCY PLAN

  • There are emergency escape stairs on the both sides of our hospital. Emergency exists could be seen through the direction signs along the corridor.

SERVICE ASSESSMENT SURVEY

  • You can notify us about your suggestions, opinions and needs by completing the Service Assessment Surveys available on the floor corridors. You can leave the forms into the survey boxes available on the counters or deliver the forms to the Customer Relationships Officer (Extension Telephone Number: 2029)
  • To make online assessments, you can use the forms available on the Opinions and Suggestions Section at our website.
  • Your opinions will make significant contributions to the service quality of our hospital, and we want to declare that we assess the surveys completed by you and thank you for your cooperation.